At Wild Jacket, we want you to love what you wear. If something isn’t quite right, we’re here to make it easy.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition with all tags attached
- Free from damage, stains, or alterations
Items that do not meet these conditions will not be accepted for return.
Exchanges
Want a different size or colour? We’re happy to exchange your item within 30 days of delivery, subject to availability. If your preferred size or colour is unavailable, we’ll offer a store credit or full refund instead.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Final sale or clearance items
- Gift cards
- Items marked as non-returnable at the time of purchase
How to Initiate a Return or Exchange
- Contact our support team with your order number and reason for return or exchange.
- Our team will review your request and provide you with a return authorisation and instructions.
- Pack the item securely and ship it back using a trackable method.
- Once we receive and inspect the item, we’ll process your refund or exchange within 5–7 business days.
Refunds
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider.
Return Shipping Costs
If the return is due to a defective or incorrect item, Wild Jacket will cover the return shipping cost. For change-of-mind returns or exchanges, the customer is responsible for return shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We’ll arrange a replacement or full refund at no additional cost to you.
Questions?
Our team is always ready to help. Reach out to us and we’ll get back to you as soon as possible.