Wild Jacket (“the Site”, “we”, “us”, or “our”) operates at wildjacket.com. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our Site, or otherwise communicate with us (collectively, the “Services”). “You” and “your” refers to you as the user of the Services, whether as a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the “Last updated” date accordingly.
How We Collect and Use Your Personal Information
We collect personal information about you from a variety of sources to provide the Services. The information we collect depends on how you interact with us. In addition to the specific uses described below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect the rights of our users and our business.
What Personal Information We Collect
Information You Provide Directly
When you interact with our Services, you may provide:
- Basic contact details — name, address, phone number, email address
- Order information — name, billing and shipping address, payment confirmation, email, phone number
- Account information — username, password, security questions
- Shopping information — items viewed, added to cart, or saved to a wishlist
- Customer support information — details you share when contacting us for assistance
You may choose not to provide certain information, but this may limit your access to some features of the Services.
Information Collected Through Cookies
We automatically collect certain usage data about your interactions with the Services using cookies, pixels, and similar technologies. This may include device information, browser type, network connection details, IP address, and other interaction data. For more details, see the Cookies section below.
Information from Third Parties
We may also receive information about you from third parties, including:
- Service providers and vendors who support our Site and Services
- Payment processors who collect billing and payment information to fulfill your orders
- Advertising and analytics partners who help us understand how users interact with our Services
Any third-party information is handled in accordance with this Privacy Policy. We are not responsible for the accuracy or practices of third-party providers.
How We Use Your Personal Information
- Providing Products and Services — To process payments, fulfill orders, manage your account, arrange shipping, handle returns and exchanges, and send transaction-related notifications.
- Marketing and Advertising — To send promotional communications by email, text, or mail, and to show you relevant advertisements on our Site and other platforms.
- Security and Fraud Prevention — To detect, investigate, and act on potentially fraudulent or malicious activity. Please keep your account credentials secure and contact us immediately if you suspect unauthorized access.
- Customer Communication — To provide support and improve our Services, maintaining an effective and responsive relationship with you.
Cookies
We use cookies on our Site to power and improve the Services, remember your preferences, and analyze how users interact with the Site. We may also allow trusted third parties to place cookies on our Site for advertising and analytics purposes.
Most browsers accept cookies by default. You may configure your browser to remove or block cookies, but doing so may impair certain features or functionality of the Services and may not fully prevent data sharing with third parties.
How We Disclose Personal Information
We may share your personal information in the following circumstances:
- With vendors and service providers performing functions on our behalf (e.g., payment processing, data analytics, IT management, fulfillment, shipping, customer support)
- With business and marketing partners to provide services and deliver relevant advertising
- With affiliates within our corporate group for legitimate business purposes
- When you direct or consent to sharing, such as through social media integrations or shipping partners
- In connection with a business transaction, such as a merger or acquisition
- To comply with legal obligations, respond to lawful requests, enforce our terms, or protect our rights and the rights of our users
Over the past 12 months, we have disclosed the following categories of personal information: identifiers and contact details, order and account information, shopping and browsing data, and usage/network activity data — shared with service providers, marketing partners, and affiliates for the purposes described in this policy.
User-Generated Content
Our Services may allow you to post product reviews or other public content. Any content you submit to public areas of the Services will be accessible to others. We are not responsible for how third parties use information you choose to make public.
Third-Party Websites and Links
Our Site may link to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Data
Our Services are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will take steps to delete it. We do not sell or share personal information of individuals under 16 years of age.
Security and Retention
We take reasonable steps to protect your personal information, but no security measure is completely foolproof. We recommend avoiding unsecured channels when sharing sensitive information with us. We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, and resolve disputes.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Access / Know — Request access to the personal information we hold about you
- Delete — Request deletion of your personal information
- Correct — Request correction of inaccurate information
- Portability — Receive a copy of your information or have it transferred to a third party
- Restrict Processing — Ask us to limit how we use your information
- Withdraw Consent — Where processing is based on consent, withdraw it at any time
- Appeal — Appeal any decision we make regarding your request
- Opt Out of Marketing — Unsubscribe from promotional emails at any time using the unsubscribe link in our messages; note that non-promotional communications (e.g., order updates) will continue
To exercise any of these rights, please contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request. Authorized agents may submit requests on your behalf with appropriate proof of authorization.
Complaints
If you have concerns about how we handle your personal information, please contact us. If you are unsatisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information in countries other than where you reside, including the United States. Where required, we will rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards for transfers from Europe or the UK.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us:
Wild Jacket
support@wildjacket.com
wildjacket.com